Refund Policy

This policy explains when we refund a purchase. It applies to every order placed on Curious Mind.

Digital goods are non-refundable once downloaded

Everything we sell is a digital ebook, delivered instantly. Because a downloaded file cannot be returned, completed purchases are generally not refundable once the download has been accessed. You confirm you understand this at checkout.

This is also why every book on the site offers a free first chapter. Please read it before buying — it is there so you know what you are getting.

When we do refund

We will refund you in full in any of these cases:

• You were charged but never received the book — the download never appeared and we cannot fix it.
• The file is faulty — corrupted, unreadable, or badly formatted — and we cannot supply a working replacement.
• You received the wrong title.
• You were charged more than once for the same order.
• You have not downloaded the book at all and ask within 14 days of purchase.

How to request one

Email [SUPPORT EMAIL] from the address you used to order, with your order number and a short description of the problem. We reply within 2 business days.

How refunds are paid

Approved refunds go back to the original payment method — the same card or PayPal account you paid with. We cannot refund to a different card or by bank transfer. Once we issue the refund, your bank or PayPal typically takes 5–10 business days to show it. Refunds are issued in USD; if your bank converted the original charge, the amount you receive back may differ slightly because the exchange rate has moved. That difference is your bank’s, not ours.

When a purchase is refunded, access to the book is removed from your account.

Unauthorised charges

If you see a Curious Mind charge you do not recognise, contact us before raising a chargeback. We can almost always identify the order and resolve it faster than your bank can.